Average Score (106 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

106 Ratings

4.8 Average

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  • Deborah D.09-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Crown VW gave me excellent service

  • Kenneth H.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Everything went as planned.

  • Steven B.08-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Timothy B.08-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Easy online appt scheduler, prompt service and great communication at service dept. Also, very nice waiting area- easy to work from

  • Kenneth H.08-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Dan K.08-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Tracy at Crown Volkswagen always takes care of our service needs perfectly. She's the best!

  • Joseph M.08-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    The service is EXCELLENT!! Never had better service at any dealership!!😊

  • Todd L.08-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Not understanding the warranty that it was purchased with the original equipment. The fact that the engine is got issues. Concern concerns me greatly with VW and its reliability in the future. I’m not sure if I’d be looking at aNot understanding the warranty that it was purchased with the original equipment. The fact that the engine is got issues concern concerns me greatly with VW and its reliability in the future. I’m not sure if I’d be looking at a new VW at this particular point due to my experience also Also a recall #Warranty is only good for a new car warranty. Is very concerning when there’s a faulty failure associated with a leaking problem with our moonroof, I am not happy at all with these terms and gives me great pause in purchasing a new VW as I’m currently looking for another vehicle

  • Linda A.08-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Great service thanks

  • Marlene K.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I didn’t have an appointment ,,but they fit me in to get an estimate on my Atlas after getting hit. Very much appreciated this.